Alta Resources provides outsource services to companies that have well-known business center and call center services. With locations across North America, Asia and Central America, Alta solves complex customer care challenges for the world’s biggest brands.
Business Challenges
- Rapid Business Growth & Change – Maintaining a significant number of offline spreadsheets and processes became cumbersome and decentralized
- Inconsistent Reporting – Extensive Metadata and their revenue models were unique and maintained in separate Excel spreadsheet models with little control. This resulted in difficulties producing consistent reports
- Disconnected Financial Systems – Sought for one source of the truth to simplify driver-based revenue modeling with a more cohesive, integrated EPM planning and reporting solution
Solution
- Foundation – Implemented Oracle Cloud EPM as the foundation for client level revenue modeling, Financials planning and financial reporting and analysis
- Standardization – Established standards and controls across business metadata, revenue and expense drivers, and financial reports allowing for more consistency across organization
- Dynamic Reporting – Developed Management Reports views that allowed for dynamic views based on Location and Client selection
Impact
- Driver Based Modeling – Consistent revenue models across all clients, as well as driver-based labor and expense, attrition, and asset depreciation models
- Scalable – Gained the ability to provide better analytics to support the business with an application and metadata that supports future growth
- Centralized and Standard Reporting – Dynamic Management Reporting views allows the Finance team to distribute standard reports to Account Managers