Business Challenges

• Unstable Environment – Client’s post-production support team struggled to achieve stabilization of solution after initial implementation
• Complex Customizations – Costly, complex customizations were unsustainable long-term
• Rapid Global Growth – Limited IT resources to support rapid global growth, needed to configure and roll out Oracle EBS to 8 countries in 6 months

Solution

• Continued global Oracle EBS Roll Out with Localizations
  • USA, Mexico, China, Turkey, India, Switzerland, Germany, Spain
• Replaced On-going Support with Affordable US and Latin America Resources
• Implemented New IT Service Management Ticketing Solution – Redesigned and streamlined their IT support process

Impact

• Reduced support costs by more than 50%
• Successful global rollout across North America, Europe, and Asia on time and on budget
• Enhanced system stability and quality of IT support