Business Challenges

• Running the business on outdated and integrated financial systems
• Custom B2B Portal – had previously developed a custom B2B portal to support their customers, but the system was slow, costly to maintain and lacked real-time data
• Need to improve order capture and fulfillment execution
• Complex Order fulfillment, shipment optimizations, pricing
• Lack of visibility into shipments and accessing real-time updates about the status of each shipment, and receive alerts when issues arise

Solution

• Oracle SCM Order Management Cloud
  • To replace the custom B2B and B2C system, Fujitsu chose to leverage the best-in-class Commerce Cloud capabilities to replace the coree-commerce
    functionality of their portal integrated with Order Management Cloud to drive complex business orchestration process for fulfillment.

Impact

• Improved fill rate by reducing fulfillment cycle
• Streamlined a complete E-commerce to fulfillment to cash processes
• Improved customer experience due to global order processing
• Enhanced shipping rule, freight and promotions offering
• Automated EDI transmissions of the sales orders, drop shipments & invoicing