Business Challenge
- Complex Support Requirements – Company’s investment and real estate divisions rely on Hyperion Essbase and complex SQL integrations with their Investment Management applications
- Need for Continuous Support and Enhancements – Ongoing maintenance and a steady flow of system enhancements requires deep functional and technical expertise
Solution
- Ongoing Support Model – Peloton manages ongoing support and enhancement needs for its Management Reporting environments
- Cross-Functional Team – Ongoing maintenance and enhancement services are managed through a dedicated Managed Services team of technical, process, and functional experts, focused on ongoing education, training, and hands-on support
- Proactive System Improvements – Ongoing support for month-end close, triage of complex issues, and identification and execution of solution enhancements
Impact
- Improved Environment Dependability – Company’s Management Reporting environment runs consistently and team is at the ready to make improvements as business users’ needs evolve
- Continued Learning – Access to Peloton’s expert resources provides training to the internal support team, leveraging external perspectives and knowledge
- Lower Cost of Ownership – Total cost of ownership and maintenance have decreased considerably, as enhancements and improvements are introduced as needed over time in a consistent and holistic fashion
